Expert

As an SAP EHS techno-functional consultant, you are responsible for managing developments either independently (for minor change requests) or in collaboration with an EHS functional consultant, particularly on major change requests or projects. Your key focus areas include Product Safety, Dangerous Goods, Substance Volume Tracking, Hazardous Substance Management, Global Label Management, and Waste Management within the SAP environment, ranging from ECC 4.6 to HANA. You should have a basic understanding of these focus areas and a solid knowledge of RICEFW objects, as well as the ability to incorporate OO-ABAP concepts.Ensure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.Secure minimal business disruption on application go live based on proper design and formal project hand-over process.Operational Vendor Management ReportingManage vendor service performance against below processesEstablish the required improvements plan as per identified gaps and/or defined requirementsSecure timely issuance of periodic performance report and annual service reviews Incident ManagementLead the resolution of critical or complex incidents including related crisis management when appropriateCoordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc) Problem ManagementLead master plan and priorities toward ticket elimination and automationProactively suggest possible solutions and propose an action plan for improvement to management Change and Release ManagementEstablish documentation of current and target application architecture (incl. CMDB)Establish and implement the Life Cycle Mgmt plan for applications in scopeSecure Change Management processes in line with relevant SOPsEnsure complete and accurate handover documents created prior to production releaseManage the application portfolio at the most appropriate level of release Who you are:Education/Professional ExperienceBachelor/Master degree or equivalent in Computer Sciences and/or Business Administration8-year experience in software or applications services3-year experience within an international environment LanguagesEnglish mandatory (written and spoken)An additional language (German) is an asset Skills CompetenciesGood interpersonal and organizational skillsStrong written and oral communication skillsAbility to make decisions and act autonomouslyExpert on ABAPExpert knowledge regarding the use of functionality within SAP EHS Expert knowledge regarding the use of functionality within SAP MM-IM and MDG-MGood knowledge in SAP Regulatory Content Implementation Update (Serc)Good knowledge in Product Safety, Specification ManagementGood knowledge in WWI Layouting, Report ShippingGood knowledge in Dangerous Goods ManagementGood knowledge in Substance Volume TrackingBasic knowledge in GLM (Global Label Management) or other Label Systems IT Process roles (optional)Operational Vendor Management ReportingIncident ManagementProblem ManagementChange and Release ManagementProject Delivery and Service IntroductionApplication Life Cycle ManagementDisaster Recovery Planning and TestingInformation Security Patch Management, Information classificationOperational Compliance DP, GxP (user management), licenses management, training plan and execution, FSA error management of iDocs, BI session, transaction error