Senior Analyst

• Title: Senior AnalystLocation: BangaloreJob Description: As a Senior Analyst, you will support the maintenance of Veeva Vault PromoMats, contributing to the success of our team and organization
• Your responsibilities will include ensuring system availability, security, and compliance while addressing R&D and Commercial needs with effective technical solutions
• You will assist in optimizing processes, facilitating decision-making, engaging stakeholders, and managing risks

Responsibilities:

• Collaborate with the Process Owner and participate in governance bodies, connecting IT and business functions
• Assist in developing a strategic roadmap and utilizing new functionalities from Veeva, conducting gap analysis to reduce configuration complexity and manage vendor relationships by prioritizing enhancement requests
• Support validation and testing activities for all Vaults, ensuring compliant implementation of releases, user management, and projects
• Provide guidance and support within the team
• Engage with business stakeholders to understand their needs and establish trust
• Prepare communications and deliver presentations regarding system enhancements
• Design, build, configure, and support Veeva Vault PromoMats to align with business processes and application requirements
• Ensure the application meets service performance expectations as outlined in the SLA
• Facilitate rapid resolution of issues, alerting vendors and relevant internal stakeholders as necessary
• Who You Are:Education:Bachelor s degree in a scientific discipline (eg, computer science) or equivalent work experience in the Healthcare industry (Chemical, Pharmaceutical, Life Sciences)
• Trained in business IT support and administration (eg, ITIL)
• Familiar with technology project management methods and standards
• Ideally, Whitebelt certified (Vault Platform Configuration Track)

Work Experience:

• Minimum of 3 years of professional experience in a Healthcare company or service provider, with exposure to business functions
• Experience in managing system administration support for Veeva Vaults, preferably PromoMats
• Experience in system lifecycle management and related tools (eg, JIRA, HP ALM)
• Familiarity with managing software vendors and R&D business and/or technology projects (including methods, standards, and documentation)
• Solid understanding of compliance requirements (GxP, Validation, Data Privacy, Information Security)
• Conceptual understanding of (Gen)AI

Competencies & Skills:

• Fluent in spoken and written English
• Strong collaborative mindset combined with the ability to work independently
• Skills in stakeholder management and communication
• Analytical problem-solving abilities with quick comprehension
• Strong customer orientation and service mentality
• Attention to detail with a focus on quality