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60 Merck Jobs
Senior Analyst Salesforce
Merck
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Work closely with the operations team to support the EMEA region and ensure defined Service Level Agreements are met for daily activities such as Contact and account merging, User creation and modification, Report and dashboard requests, Logging tickets (pricing tickets/Master data tickets), Follow-up and feedback, Records mass update requests.
- Liaise with Sales teams to ensure data quality and relevance.
- Create reports and dashboards as per requirements.
- Implement and manage permission sets and profile-level security for user management.
- Develop workflow rules, process builders, validation rules, and flows.
- Collaborate with internal and external stakeholders to ensure smooth operations.
- Maintain adherence to TAT (Turnaround Time) and quality standards.
- Fulfill ad-hoc requests as needed.
- Create and maintain necessary reports for the team..
- Job Specific Competencies Skills.
- Salesforce certifications such as ADM-201 and ADM-211.
- Profound understanding of Salesforce objects and their functionality.
- Ability to create reports, dashboards, and maintain data security.
- Knowledge of workflow rules, process builders, validation rules, and flows.
- Basic understanding of Apex, Visualforce, and SOQL.
- Capacity to coordinate with global IT and other CRM teams.
- Strong customer-centric mindset with a focus on high-quality issue resolution.
- Excellent communication and collaboration skills.
- Proven ability to manage and support a large user community, serving over 2000 users.
- Capability to work on ad-hoc requests while maintaining focus on continuous system improvement.
Employment Type: Full Time, Permanent
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What people at Merck are saying
Rating based on 10 Senior Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Job Security & work life balance
- Job security - Excellent
+1 more
Dislikes
Politics, no proper learning opportunity, no proper guidance to grow or getting help from management to grow.
- Salary - Poor
+3 more
Senior Analyst salary at Merck
reported by
141
employees
with 5-10
years exp.
₹6.2
L/yr - ₹23
L/yr
72%
more
than the average Senior Analyst Salary in India
View more details
What Merck employees are saying about work life
based on 299 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Merck Benefits
View more benefits
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