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Technical Support Engineer 2
2-4 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Technical Support Engineer 2
Menlo Security Inc
posted 12d ago
Job Role Insights
Key skills for the job
Job Description
- 2 to 4 years of experience in similar industry as Menlo (enterprise cloud/network security, or IT admins of security services/devices)
- Fast learner and self-starter.
- Excellent verbal and written communication and interpersonal skills.
- Ability to troubleshoot HTTP/HTTPS and cybersecurity related technologies.
- BS or MS in EE or CS/CE, Math, Physics or related fields.
- Extensive knowledge of TCP/IP, Internet technologies.
- Demonstrate strong analytical and problem-solving skills.
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
Job Description:
- Lead troubleshooting effort to resolve customer reported issues via phone and/or e-mail or remote session.
- Provide configuration/policy/design recommendation and assistance in customer deployment.
- Create knowledge base articles and best practice documentation.
- Recreate complex issues both in Cloud environment or OVA/appliance.
- Assist engineering and operations teams to investigate and resolve software or operations issues.
- Perform patch qualification related tasks such as bug fix verification.
- Analyze log data, network packet traces, HAR files, Browser developer s tool.
- Ensure customer s reported issues are resolved to the clients satisfaction in a timely manner.
- Note: This would be a Hybrid model role and the candidates are required to work from the Bangalore office.
Employment Type: Full Time, Permanent
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What people at Menlo Security Inc are saying
Technical Support Engineer 2 salary at Menlo Security Inc
reported by
1
employee
with 4
years exp.
₹18
L/yr - ₹23
L/yr
101%
more
than the average Technical Support Engineer 2 Salary in India
View more details
What Menlo Security Inc employees are saying about work life
based on 3 employees
Day Shift
Menlo Security Inc Benefits
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