Manager - Sales & Operations - Postpartum Healing/Skincare/Wellness Business (2-4 yrs)

Manager - Sales & Operations

About the job:

About the company:

Our client brings to modern mothers, the traditional methods of postpartum healing therapy that dates back to centuries. Their services are tailored for a healthy transition into motherhood. Their professionals are advanced in therapy, with rich herbs, oils & equipments while being professional, hygienic and safe.

Job Title: Sales and Operations:

- The Sales and Operations Manager is responsible for driving growth and operational excellence at a wellness centre specializing in postpartum care.

- This role blends strategic sales initiatives with hands-on operational management to ensure high-quality service delivery, customer satisfaction, and business success.

Key Responsibilities:

Sales & Customer Engagement:

- Develop and execute strategies to drive membership and service package sales, with a focus on postpartum programs.

- Conduct consultations with potential clients to understand their needs and offer tailored wellness solutions.

- Maintain strong relationships with healthcare professionals, hospitals, and community groups to generate referrals.

- Develop and implement cross-selling strategies to achieve sales targets.

- Identify and capitalize on cross-selling opportunities within the existing customer base.

- Track and analyse sales performance, providing regular reports and actionable insights.

Operations Management:

- Oversee daily operations to ensure the center runs smoothly and efficiently.

- Manage scheduling, staffing, and resource allocation to meet client needs and maximize center capacity.

- Collaborate with therapists, consultants, and support staff to ensure seamless service delivery.

Marketing and Outreach:

- Partner with the marketing team to create campaigns that promote postpartum wellness services.

- Send promotions through direct mail, inserts in newspapers, Internet advertisements, in-store displays, product endorsements, or other special events.

- Represent the wellness center at community events, workshops, and industry conferences.

- Utilize social media and digital platforms to engage potential clients and share success stories.

Team Leadership:

- Train, mentor, and manage staff to uphold service excellence and operational standards.

- Foster a positive and collaborative workplace culture focused on client care.

- Monitor team performance and provide constructive feedback.

Required Skills and Experience:

- Proven experience in sales, ideally in wellness, healthcare, or postpartum services.

- Strong understanding of postpartum care and related services (lactation consulting, physical therapy, mental health support).

- Excellent communication and interpersonal skills.

- Leadership experience with a track record of managing successful teams.

- Candidates from the skincare / wellness industries are prefered.

- Working days - Monday to Friday (2 Saturdays are working).

- Timings - 10am to 6pm