Customer Service Manager

Job Title: Customer Service/ Relationship Manager

Location: Mumbai, Malad West

Experience Required: 02 years

Joining Period: immediately or within 1 month

Contact Details: hradmin@mudraportfolio.com

Preferred Sector: BFSI (Knowledge about Mutual Funds / Insurance Products)

Salary Range: CTC 3,00,000- 5,00,000 PA + Additional benefits as per companys norms (Medi-claim, Incentives, Travel Allowance, Phone Allowance etc)

I: KEY RESPONSIBILITY AREAS:

A Customer Service Manager would primarily deal with individual retail & HNI customers and will be servicing them; he/she will be responsible in resolving queries and in providing good customer service experience to the assigned clients related to services offered by the organization.

# Operational Governance

• Ensure all processes are followed to ensure that there are no operating losses/ Frauds.
• Tracks customer complaints/queries and turnaround times for customer satisfaction.
• Accurate and timely processing of customer instructions
• Ensure adherence to KYC Norms.
• Maintain standards to comply with Company Audit.

# Customer Experience Management:

• Ensure quality customer service is delivered.
• Effective relationship management by monitoring the movement of the customers and implement a customer retention program.
• Minimize rejections and customer complaints to create a wow experience.
• Hold periodic customer meets.
• Customer query handling / complaint resolution.
• Specific initiatives taken to improve service and reduce bottlenecks and customer complaint.
• Customer visits as per laid down call frequency.

Candidates who reside in Mumbai Can Apply