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DCB Bank
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CUSTOMER SERVICE MANAGER
DCB Bank
posted 3mon ago
Job Description
- Lead and manage the customer service team to ensure high levels of customer satisfaction.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Handle escalated customer complaints and ensure timely resolution.
- Train and mentor customer service staff to enhance their skills and performance.
- Prepare and present customer service reports to senior management.
Employment Type: Full Time, Permanent
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Rating based on 98 Customer Service Manager
reviews
Anonymous · Customer Success
in Pune, Maharashtra
Salary is on time Holidays are flexible Co workers are nice Portfolio provided is nice
The seniors are not helpful at all They dont want to take risk No learning factor No training is done Since day 1 PIP dhamki is given
Read 98 reviewsCustomer Service Manager salary at DCB Bank
What DCB Bank employees are saying about work life
DCB Bank Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Work From Home 
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