Key Account Manager - SaaS/FinTech (3-6 yrs)

Job Role Vision :

The client is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow. The client delivers end-to-end loyalty solutions from loyalty program development to loyalty software implementation to Digital rewards issuance and distribution. As a reputed Digital rewards & loyalty software company, In India it has managed several award-winning programs across various industry verticals in India. We offer our products and services to our diverse portfolio of 250+ clients which include all the 4 types of beneficiaries i.e., customers, channel partners, influencers and employees. We delivered more than 8 million digital rewards in the year 2021.

YOU WILL VIBE WITH US

Help to sustain and grow the business from existing clients by delivering exceptional service.

The main responsibilities are:

- To achieve this through relationship building, regular planning, proactive thinking, strategizing and client competition mapping. To be able to bring in more Business to the company through Upsell/Cross sell from Existing & New clients.

- Devise & implement new marketing initiatives for client loyalty programs.

- Maintain relationship & grow revenue from the assigned clients. (Upsell/Cross sell)

- Ensure the client understands the full potential of services and offerings.

- To coordinate with all internal stakeholders to deliver services within the service level agreement norms.

- Explore Potential Leads and convert them into New Business Opportunities

WE WILL VIBE WITH YOU

Requirements:

- Able to Devise & implement new marketing initiatives for client loyalty programs.

- Maintain relationship & grow revenue from the assigned clients. (Upsell/ Crossell)

- Ensure the client understands the full potential of services and offerings.

- To coordinate with all internal stakeholders to deliver services within the service level agreement norms.

- Identify growth opportunities to build existing & new client portfolio.

- Explore Potential Leads and convert them into New Business Opportunities

- Good amount of knowledge about Client servicing & Operational skills

- Able to work independently with minimum supervision.

- Able to manage multiple-task, Workload and priorities.

- Excellent interpersonal communication

- Fluent in English, both written and oral

- Good working knowledge in MS office

- Expertise in excel and analytical skills