Manager, IT Infrastructure

Manage global IT infrastructure including routers, firewalls, switches, servers, virtual hosts, storage systems, phone switches, and other equipment. The software and firmware running on this equipment are considered integral parts of Medpace IT infrastructure; Manage the physical aspect of the global infrastructure, including datacenters, physical plant cabling, and network closets; ensuring their compliance to technology standards and Medpace procedures; Oversee the backup, restore, and archive processes for Medpace servers, ensuring successful daily completion and escalating issues to Sr. IT Management, as necessary; Serve as the liaison to Software Development, System Owners, and others when IT Infrastructure is involved; Research, propose, and implement enhancements to Medpace IT infrastructure and procedures to meet company objectives; Supervise, train and develop Systems and/or Network Engineers; Identify, research, and resolve technical problems of Medpace IT infrastructure; and Perform other tasks related to IT infrastructure Our corporate activities are growing rapidly, and we are currently seeking an IT Infrastructure Manager to join and lead our Navi Mumbai and APAC team. To meet our global and innovation demands, Medpace is growing our IT footprint beyond the US and EU. To support our growth, we are expanding our existing office in Mumbai to include Software Development, System Validation, Infrastructure, and IT Support teams. This is an incredible opportunity to join, contribute, and shape a new team, while also being a part of a large, fast-growing organization. Our custom software and strong infrastructure are key components to our success. You will be joining an organization where your contribution makes a significant impact in positively impacting peoples lives, as new treatments and therapeutics are developed. Responsibilities Manage global IT infrastructure including routers, firewalls, switches, servers, virtual hosts, storage systems, phone switches, and other equipment. The software and firmware running on this equipment are considered integral parts of Medpace IT infrastructure; Manage the physical aspect of the global infrastructure, including datacenters, physical plant cabling, and network closets; ensuring their compliance to technology standards and Medpace procedures; Oversee the backup, restore, and archive processes for Medpace servers, ensuring successful daily completion and escalating issues to Sr. IT Management, as necessary; Serve as the liaison to Software Development, System Owners, and others when IT Infrastructure is involved; Research, propose, and implement enhancements to Medpace IT infrastructure and procedures to meet company objectives; Supervise, train and develop Systems and/or Network Engineers; Identify, research, and resolve technical problems of Medpace IT infrastructure; and Perform other tasks related to IT infrastructure Qualifications Bachelor s degree in Information Systems or a related field; 5+ years of experience in IT Infrastructure; Hands-on experience with Microsoft and CISCO equipment and products Hands on project management experience in IT Infrastructure; and Demonstrated competency in managing IT staff both within supervision as well as dotted line staff. Excellent analytical, written and oral communication skills in English; Knowledge of Azure technologies preferred; and Experience in a clinical (or regulated) environment is a plus! Medpace Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries. Why MedpacePeople. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Hybrid work-from-home options (dependent upon position and level) Competitive PTO packages Company-sponsored employee appreciation events Employee health and wellness initiatives Flexible work schedule Competitive compensation and benefits package Structured career paths with opportunities for professional growth Awards Recognized by Forbes as one of Americas Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.