Senior Application Support Specialist

Key Responsibilities

Good experience in Customer production support for L1 / L2 level

Will be the Primary point of contact for the customer

Should understand product or service, sufficient to handle straightforward and very basic/simple problems

Determine customer issues by looking at symptoms and requesting additional information so that the issue can be reproduced

Seek solutions or explanations about existing documentation (containing workarounds) and refer customers to these materials

Hand over to 3rd Line Support if an issue requires further investigation

Follow standard operating procedures for escalation of unresolved issues to appropriate teams

Ensure proper recording and closure of all issues

Prepare accurate and timely reports wherever applicable

Document knowledge in the form of knowledge base tech notes and articles

Key Requirements

Bachelor’s Degree or equivalent relevant experience

Candidate should be TECHNO-FUNCTIONAL with 5 7 years of experience

Worked on the application support side

Should be aware and worked on basic Oracle / SQL Server functionalities

Should be aware of client-server and Web-based Architecture

Should have good analytical skills

Pro-active toward customer/teams

Knowledge of Webservers experience like Jboss etc,

Basics of Java