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Senior Application Support Specialist (PL/SQL)
5-7 years
Kalyani, Pune
1 vacancy
Senior Application Support Specialist (PL/SQL)
Medknow Publications
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Responsibilities
- Good experience in Customer production support for L1 / L2 level
- Will be the Primary point of contact for the customer
- Should understand product or service, sufficient to handle straightforward and very basic/simple problems
- Determine customer issues by looking at symptoms and requesting additional information so that the issue can be reproduced
- Seek solutions or explanations about existing documentation (containing workarounds) and refer customers to these materials
- Hand over to 3rd Line Support if an issue requires further investigation
- Follow standard operating procedures for escalation of unresolved issues to appropriate teams
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports wherever applicable
- Document knowledge in the form of knowledge base tech notes and articles
Key Requirements
- Bachelors Degree or equivalent relevant experience
- Candidate should be TECHNO-FUNCTIONAL with 5 - 7 years of experience
- Worked on the application support side
- Should be aware and worked on basic Oracle / SQL Server functionalities
- Should be aware of client-server and Web-based Architecture
- Should have good analytical skills
- Pro-active toward customer/teams
- Knowledge of Webservers experience like Jboss etc
- Basics of Java
Employment Type: Full Time, Permanent
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based on 1 employee
Flexible timing
Monday to Friday
Within country
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