Customer Service Coordinator - US Shift Voice Process

About the Role:
As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.

Responsibilities:
Resolve high-impact and complex customer issues.
Develop and implement customer service strategies.
Lead and coordinate large-scale projects aimed at process improvement.
Provide expert advice and guidance to junior associates and supervisors.
Create and deliver in-depth training programs.
Monitor and evaluate performance metrics to identify areas for improvement.
Collaborate with cross-functional teams to enhance customer satisfaction.
Ensure compliance with company policies and industry regulations.
Implement and monitor quality assurance standards.
Serve as a subject matter expert in operational and administrative processes.

Skills:
Expert Communication: Exceptional ability in all forms of communication.
Strategic Insight: In-depth understanding of customer service strategies.
Advanced Problem-Solving: Mastery in resolving complex and high-impact issues.
Leadership Mentorship: Strong ability to guide and develop team members.
Project Management: Skilled in planning, executing, and managing large-scale projects.
Analytical Proficiency: Advanced capability in data analysis and metrics evaluation.
Quality Assurance: Expert understanding of QA standards and practices.
Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.