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56 McDermott International Jobs
Technology Specialist
McDermott International
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide users guidance and first level support by assisting in problem resolution
- Act as key contact for on-site and remote computer users wrt PC/ Server networking issues, Email, LAN/WAN, IP Telephony, IT Asset Inventory, Production IT problems and enquiries
- Monitors, perform 1st Level troubleshooting of network (LAN,WAN and wireless) devices
- Duties of the position are broad and may include tasks such as installing new workstations and other computing devices, adding and removing individuals from the list of authorized network and e-mail users, archiving files, overseeing password protection and other security measures, monitoring usage of shared resources, Ensuring accurate IT equipment inventory and handling malfunctioning equipment
Essential Qualifications and Education :
Degree in Computer Science and related work experience
4-6 years experience in end user IT Support
4-6 years experience in Microsoft Windows, Cisco switches and routers environment
ITIL v3/v4 is mandatory
CCNA and Microsoft 365 Certified is preferable
Degree in Computer Science and related work experience
4-6 years experience in end user IT Support
4-6 years experience in Microsoft Windows, Cisco switches and routers environment
ITIL v3/v4 is mandatory
CCNA and Microsoft 365 Certified is preferable
Key Tasks and Responsibilities:
- Install new computer hardware and software
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, PrintersComputer troubleshooting
- Ensuring IT Services are delivered while maintaining adherence to Unifi policies and procedures
- Demonstrated ability to troubleshoot and analyze computing issues, take ownership of issues through to resolution on all appropriate requests
- Respond to users requests for information and assists in issue resolution
- Maintains contact with users on operational and production issues if any
- Assists in coordinating the resolution of applications / software / server systems problems impacting production
- Ensure network infrastructure are operational at all times and assist in resolving network issues as well IPT system at site
- Ensure e-mail system is operational and assessable at all times and maintain network security
- Ability to explain technical information to non-technical clients, management and peers with effective verbal and written communication
- Adhere to ITIL based operations with ticket response and resolution SLA s as agreed upon. Log and manage incidents and requests in the ticket tracking system (ServiceNow)
- Assist Problem management activities with IT teams and coordinate all troubeshoting efforts
- Any other duties or responsibilities as instructed by the Site IT Lead or IT Operation Manager (India)
Employment Type: Full Time, Permanent
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What people at McDermott International are saying
Rating based on 3 Technology Specialist
reviews
Anonymous · Other
in Gurgaon / Gurugram
Likes
If you're good at what you do, your job is secured. Work culture is great here including the company policies. Requires you to work 5 days a week; 7.5 hours daily. Salaries are competitive.
- Salary - Good
+4 more
Dislikes
Nothing I could think of.
Technology Specialist salary at McDermott International
reported by
26
employees
with 5-13
years exp.
₹5.5
L/yr - ₹15.1
L/yr
52%
less
than the average Technology Specialist Salary in India
View more details
What McDermott International employees are saying about work life
based on 622 employees
Flexible timing
Monday to Friday
No travel
Day Shift
McDermott International Benefits
View more benefits
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