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APACSA Commercial Lead
McCain Foods
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
- Ensure the design of the organization s Growth solutions and processes is meeting current and future business needs.
- Facilitate the development and Implementation of global products to drive efficiency and standardization. Work with business stakeholders on user adoption.
- Facilitate the development of Detailed Feasibility Studies (DFS) for proposed initiatives including cost of proposed systems and supporting business justification.
- Maintain integrity of the global design. Ensure that all enhancements have measurable return on investment, follow the design principles for global applicability and only deviate where legal and regulatory requirements dictate. Focus on standard out of the box functionality and minimize customization.
- Collaborate with global Delivery Leads and Product Owners on the Portfolio teams to deliver technology products and services.
- Deploy and implement systems and tools.
- Key activities and expectations include:
- Capturing and documenting comprehensive business requirements for global initiatives.
- Creating functional specifications (translating global business requirements into instructions that can be used by the technical developers to design the solution);
- Delivering high quality technology solutions that meet business requirements within the agreed upon schedule
- Assisting in evaluation and selection of new software solutions;
- Creating/writing zero level and system integration tests scripts and reviewing with business users to ensure proper User Acceptance testing (UAT) scripts have been created and executed by the business for the system/enhancement;
- Supporting the business teams during hypercare and ensuring that solutions are stable before they get handed over to operational teams for steady state support.
- System Enhancement and Upgrades: Evaluate impact of Enhancement pack and Service pack upgrades and work with Product owners and business to ensure the new functionality offers payback and cost savings. Test the solution prior to go live and support the business through Hypercare periods.
- Monitor status of APACSA business readiness activities including promptly identification of impacted roles, communication and training of new features or changes that require to be cleansed.
-
Product NPS 20
10
Service Management : Ensure the efficient delivery of Growth Technology Services to APACSA within agreed SLAs and financial target. Budget & Capital management for the domain of accountability. Hold global product and service leaders accountable for SLA performance
Collaborate with global product and service leads to ensure effective Problem management by continuously looking for improvement using issue identification, root cause analysis, issue resolution, testing and appropriate change management),
Technology Service Delivery Performance 98%
5
Analytics - Adoption of global Growth Data & Analytics products. Continue to modernize data reporting and dashboards to improve use of data for decision making and strategy. Enforce global data governance process adoption. Work with all leaders to champion a data-led decision making organisation.
Data Product Customer attrition 5%
Skills, Knowledge & Experience.
Skills
- Strong business partnering: ability to engage, interact, influence, and be a trusted and credible internal adviser.
- Change leadership agile, manages stakeholders expectations, brings together people, process and technology change in a dynamic operating environment.
- Excellent facilitator, well organised with highly effective written and verbal communication skills
- Demonstrated learning agility.
- Ability to translate a business need into well-articulated requirements.
- Ability to analyse a critical path - drive progress against tight milestones and where applicable deep dive into critical areas. Project, planning and estimation management skill set.
- Problem solving determine the source of a problem and find an effective solution.
- Externally connected within business & technology communities.
- Active Listening - understanding needs of business users/customers and working with functional groups.
- Negotiation Skills - requires strong decision making and negotiation skills to influence and persuade in their working relationships.
- Formal Presentations - required to present information to IT staff at all levels and business users/customers.
- Tact and diplomacy - ensure professionalism when dealing with internal customers and outside vendors.
Knowledge
Academic:
Must have:
Bachelors degree in a Business or IT discipline.
Commercial acumen to drive business performance
Nice to have:
Professional/Technical Accreditations:
Must have:
Commercial domain experience through a digital lens.
Nice to have:
Project Portfolio Management Certification (PMBOK, Prince2, etc)
SCRUM Master Certification
Business Analysis Certification (BABOK Level 3 CBAP)
Six Sigma Certification
Experience
- Demonstrated success in building high performing teams & influencing and engaging stakeholders.
- 5+ years experience within Technology, either as a Head of IT, Technology Leader for a business / Function or business leader of major Transformational Program initiatives.
- Proven experience working on major digital and technology product delivery. Proven expertise in collaboration and influencing business stakeholders, as well as mentoring people.
- Proven inter-personal skills in dealing with people at all levels of the organization.
- Significant technology related change and project leadership experience
- 5+ years business relationship management experience working with senior leadership teams
- 5+ years working with an Outsource partner
- 3+ years in Consulting
- FMCG / CPG industry, where the advice given and decisions made had a measurable impact on the profitability or effectiveness of the organisation.
- Working knowledge of Lean / Six Sigma principals would be desirable, but not mandatory
- Demonstrated experience in deployment of digital products.
- Demonstrated experience in Sales & Marketing business capabilities with Salesforce and Vistex.
- Demonstrated experience in D2C, B2B digital trading capabilities and technologies.
- Working knowledge of Supply Chain & Manufacturing processes would be desirable
- Working knowledge of Pricing is essential.
- Working knowledge of data to insights change leveraging SAP Cloud Analytics and MS PowerBI.
Employment Type: Full Time, Permanent
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based on 423 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
McCain Foods Benefits
Job Training 
Health Insurance 
Free Transport 
Soft Skill Training 
Team Outings 
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