Development Manager

Position Title: Development Manager

Position Type: Regular - Full-Time

Position Location: New Delhi

Requisition ID: 31511

Senior Manager, Application Development

We are seeking an experienced IT Support Manager to join our application support team. The IT Application Senior Support Manager will play a crucial role in overseeing the delivery of IT application services based on a defined application portfolio. In this position you will be responsible for managing third party support activities, application health activities, build internal and external partner(s) relationships ensuring that IT support of the development services is delivered efficiently and effectively across the McCain business functions.

Responsibilities Include

Lead and manage external partner(s) to ensure delivery and continuity of application delivery and support.

Regularly update senior management on service performance, issues, and continuous improvement initiatives.

Build new ways of working to reduce redundancy with automation and implement measures to enhance service quality while reducing costs

Maintain and evolve strong onboarding governance as technology changes and evolves

Provide Technical leaderships skills to speak to all levels of the business and know the stakeholders running the business

Reduce services costs through innovative ideas to drive improved performance of the services being delivered

Participate in the resolution of complex tasks, activities or support issues that require increased leadership to ensure proper linkages across all stakeholders

Identify areas for service improvement and implement measures to enhance service quality while reducing costs

Understanding various technologies and infrastructure dependencies

Build and Maintain application documentation for the support organization for executive reviews

Participate in yearly audits

Hands on experience with the development lifecycles

Provided business case analysis

Confident and willing to adapt and learn new skills

Required Qualifications to Be Successful in This Role Experience and Education:

Must have:

- 15 or more years of IT experience in Application delivery and support

- Minimum of 5 years in a leadership role

- University degree or college diploma in a relevant field- Technology/Computer Science/Project management.

- Must have experience working with a third-party support team

- Must have finance knowledge to design, create and build business cases and support financial applications

Other core qualities:

A mature and self-motivated professional able to work in a fast-paced and constantly changing environment to consistently achieve results.

Must have demonstrated strong technical leadership, interpersonal skills and organizational abilities in large/complex engagements.

Must have exceptional judgment and innovative problem-solving skills.

Experience with presentation skills and strong document management skills

Should possess a good understanding of project management methodologies and frameworks.

Excellent team player and collaborator with leadership acumen.

A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness with ability to drive engagement with internal and external stakeholders to achieve delivery.

Confident under pressure and maintains a positive attitude despite adversity.

Able to speak to Senior Leadership Team regarding status

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

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Job Family: Information Technology
Division: Global Digital Technology
Department: Application Support
Location(s): IN - India : National Capital Territory : New Delhi

Company: McCain Foods(India) P Ltd