MB Informatics - Assistant/Deputy Manager - Sales & Service (5-10 yrs)

Key Responsibilities:

o Sales & Service/Asst./Dy./Manager position is responsible for successfully managing customer Sales & Service orders from quote acceptance through execution to invoicing and cash collection while at the same time meeting company targets.

- Generate new accounts for the organization identified the potential customers for the organization and scheduled the sales calls accordingly.

- Ensure the reliability, safety, and effectiveness of products or services.

- Possess excellent technical knowledge of Applications, suitability and resolution of the issues of the fans.

- You will also be managing all commercial aspects of the Sales & Service projects/AMC including budgets, scope of supply discussions, drawing and reviews, margin performance and risk etc.

- Develop & manage efforts to increase customer confidence and sales-service by focused interactions, weekly and monthly Performance reviews with the customers.

- Maintaining high level of synchronization between Customer-Manufacturing-Supply Chain and Commercials to ensure prompt delivery in accordance with customer needs and standards.

- This position works closely with Management, Operations, Procurement, Production, Quality, Finance and other functional areas within the organization to ensure that the services meets and exceeds customer requirements.

- Meeting HVAC contractors, OEM customer, Consultants, End-users and provide technical solutions to problems.

- Interact with the Client and the internal project/sales managers to ensure timely handovers of projects.

- Analyze Customer needs and identify best product or services.

- Monitor the progress of Projects, participate in inter-departmental meetings to discuss forecasted cost and project margins for those Projects, and be able to explain cost over runs if and when they take place.

- Maintain up-to-date project costs and provide periodic & MIS reports on project status and performance to management and the client, working to budgets and delivering to margin.

- Interact and respond to all aspects of the Zitron Business Management System.

- Review and continually improve current processes in line with project management methodologies.

- Be a change agent of positive change that favorably impacts the customer, company profitability, On Time Delivery (OTD), lead-time, and quality.

- Experience of quality management systems & a commitment to provide customers with a high quality services.

- Regular follow up for payments to customer as per payment terms policy.

Accountabilities :

- Maintain visibility on both internal and external tasks/issues affecting the timely execution of assigned projects.

- Maintain internal systems, controls, and project files as necessary. Assist with logistics functions as necessary.

- Introduce process improvements by working with project management, sales, procurement, logistics, etc.

- Work closely with Proposals, Engineering and Quality functions for guidance on complex and technical issues. Other duties as assigned by management.

Discipline:

Sales & Service Management

Location:

IMT Manesar, Gurgaon

Position:

Sales & Service/Asst./Dy./Manager

Report To:

Managing Director & CEO

- Partners with all central functions to ensure that strategies and tactics are in place and are consistent with broader business strategies and tactics.

- Organized, self-motivated, with excellent time management skills and an ability to manage multiple projects.

- Strong communication skills and an ability to influence people, both internally and externally.

- Ability to control and report on all financial aspects of a project.

- Analytical thinker with strong multitasking ability.

- Must have strong desire and drive for continuous learning.

- Accountable for decisions made and able to be successful in high stress situation.

- Have close interaction and clear communication of customer expectations to Product Business Units.

- Escalate the issues adversely affecting business in time with counter measures.

- Team Management, Contract Negotiations, and Contract Closure, Contractual conditions & Payment Terms.

- Support accounts and finance department for on time receipt of outstanding payments.

- Monthly Review Meetings with Product Business Units on Important Topics, Backlog Reports, Improvements etc. Skills, knowledge & behaviors: Essential skills, knowledge & behaviors.

Qualifications/Experiences and Skills & Competencies

- Minimum 5 years of experience, having Bachelor's/Master's Degree in a Business, Engineering or related field.

- Relevant Sales & Services business experience with engineered products, as well as services in Industrial and heavy industries. (preferably Ventilation Fans).

- A very good knowledge of Ventilation systems and Process design.

- Experience with supply chain & having established contacts with key vendors of Ventilation system components.

- Practical knowledge of Microsoft project schedule (MS Project), maintenance and implementation.

- Familiarity & understanding of applicable specs for Fans, motors, VFD's, Panels & Instruments etc. as well as costing trends as per requirement.

- Knowledge of Project Management methodologies and responsibilities.

- Knowledge and experience of customer and supplier contract management

- Strong interpersonal skills, negotiation and customer issue resolution skills.

- Team Handling Skills, Flexible attitude towards changing priorities.

- Integrity and high moral and ethical standards.

- Able to work independently managing time, schedules and customer interface.

- Problem Solving by choosing a course of action, developing appropriate solutions/ conclusions.

- Proficient in Microsoft Office Products - Word, Excel, PowerPoint, Outlook, etc.

- Proficiency in both written and spoken English is essential.

- Hands on product & application knowledge of the complete Zitron product range.

Desirable skills:

- Experience living or working in IMT Manesar, Gurgaon/ NCR, will be a plus.