Billing Specialist

Invoice Generation: You will handle the creation of complex client invoices for both

fulfillment services and parcel, utilizing complex, data-driven methods and systems.

• Process Documentation and Best Practices: Regularly document and update

accounts receivable procedures, while recommending and implementing best practices

to improve efficiency.

• Customer Relations: Building strong relationships with customer contacts to facilitate

timely payments, as well as handling disputes and following up on past-due balances.

• Collections Management: Ensure daily and monthly collections targets are met,

monitor performance metrics for staff, and ensure payments are properly applied.

• KPI Reporting: Provide senior management with daily key performance indicators,

offering visibility into critical issues.

• Interdepartmental Collaboration: Work closely with Sales, Account Management,

Operations, and Finance teams to onboard new clients, refine workflow process, resolve

disputes and address collections.

• Audit Support: Assist with requests related to internal and external audits.

Key Qualifications:

• Educational/Industry Background: A bachelors degree in accounting or 5 years

experience in omnichannel, supply chain, parcel, or logistics-related industry is

preferred.

• Technical Skills: Experience with Freshdesk and Netsuite is a strong advantage.

Advanced skills in Excel or Google Sheets are also essential.

• Soft Skills: Strong communication (oral and written), time management, and the ability

to work independently in a fast-paced, dynamic environment are critical.

• Personal Attributes: A self-motivated, strategic thinker with analytical skills and a keen

attention to detail.