Branch Relationship Manager

Customer Relationship Management Build and maintain strong relationships with customers, providing personalized service and addressing their financial needs. Conduct regular meetings and reviews with customers to understand their goals, financial situations, and requirements. Recommend and offer appropriate banking products and services, such as loans, deposits, investment options, and insurance. Handle customer inquiries, complaints, and requests, ensuring prompt and satisfactory resolution. Sales and Business Development Develop and implement strategies to achieve branch sales targets and revenue goals. Identify cross-selling and upselling opportunities to promote additional banking products and services. Actively prospect for new customers through networking, referrals, and community involvement. Conduct sales presentations, product demonstrations, and financial education sessions for customers. Team Leadership and Collaboration Lead and manage a team of customer service representatives, providing guidance, training, and performance evaluations. Foster a positive and motivating work environment, encouraging teamwork, collaboration, and professional growth. Collaborate with other departments, such as lending, operations, and marketing, to ensure seamless customer experiences and efficient branch operations. Coordinate with internal stakeholders to address customer issues, escalate complex problems, and streamline processes. Compliance and Risk Management Ensure compliance with regulatory requirements, internal policies, and procedures. Stay updated with industry regulations and changes, implementing necessary measures to mitigate risks and maintain a compliant branch. Conduct regular audits and reviews to identify and resolve any compliance or risk-related issues. Educate branch staff on compliance guidelines and best practices. Branch Performance and Operational Excellence Monitor and analyze branch performance metrics, such as sales targets, customer satisfaction, and operational efficiency. Develop action plans to address performance gaps and improve overall branch performance. Implement operational processes and controls to ensure smooth branch operations, cash management, and security measures. Collaborate with the regional or area manager to align branch goals with organizational strategies. Qualifications Bachelor's degree in Business, Finance, or a related field. Advanced degrees or certifications are a plus. Proven experience in retail banking, branch management, or relationship management roles. Strong knowledge of banking products, services, and financial industry trends. Excellent customer service and relationship-building skills. Sales-oriented mindset with a track record of meeting or exceeding sales targets. Leadership abilities, with experience in managing and motivating a team. Understanding of compliance regulations and risk management in the banking industry. Strong communication, negotiation, and interpersonal skills. Analytical thinking and problem-solving abilities. Proficiency in banking software and systems. Ability to work in a fast-paced and dynamic environment. Availability to work flexible hours, including evenings and weekends, as needed by the branch's operational hours.