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Assistant Manager - Customer Engagement
2-3 years
Aurangabad
1 vacancy
Assistant Manager - Customer Engagement
Max Life Insurance
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Career Opportunities
Job Code IJP- Assistant Manager - Customer Engagement
Position
AM - Customer Engagement
No. of Positions
1
Department
Operations
Function
Operations - Agency
Reporting to
Manager/Chief Manager - Customer Engagement
Band
5
Location
Aurangabad
Last date of submission
Key Responsibilities
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
Measure of Success
- Service to Delight- 3Days
- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be
- Surrender Requests
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
Desired qualifications and experience
- Graduate / Post-Graduate in any discipline.
- 2-3 year s experience handling front end customer services
- Knowledge of service quality is required
Knowledge and skills required
- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good
Career Opportunities
Job Code IJP- Assistant Manager - Customer Engagement
Position
AM - Customer Engagement
No. of Positions
1
Department
Operations
Function
Operations - Agency
Reporting to
Manager/Chief Manager - Customer Engagement
Band
5
Location
Aurangabad
Last date of submission
Key Responsibilities
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
Measure of Success
- Service to Delight- 3Days
- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be
- Surrender Requests
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
Desired qualifications and experience
- Graduate / Post-Graduate in any discipline.
- 2-3 year s experience handling front end customer services
- Knowledge of service quality is required
Knowledge and skills required
- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good
Employment Type: Full Time, Permanent
Functional Areas: Other
Read full job descriptionPrepare for Customer Engagement Manager roles with real interview advice
People are getting interviews at Max Life Insurance through
People are getting interviews through
(based on 194 Max Life Insurance interviews)
Job Portal
Referral
Walkin
Recruitment Consultant
Company Website
Campus Placement
31%
25%
9%
5%
3%
2%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Max Life Insurance are saying
Customer Engagement Manager salary at Max Life Insurance
reported by
1
employee
with 14
years exp.
₹4.5
L/yr - ₹5.7
L/yr
53%
less
than the average Customer Engagement Manager Salary in India
View more details
What Max Life Insurance employees are saying about work life
based on 5.1k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Max Life Insurance Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Work From Home 
Team Outings 
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