Representative, Contact Center

Provide timely response to inquiries, requests, and complaints to customers using different mediums such as voice, chat and email.
Serves as a resource to assist with the resolution of customer inquiries; collaborating with more senior resources to ensure complete and prompt response
Supports testing as well as process improvements efforts with the voice of the customer in mind
Review customer issue logs and assists with resolution development, escalating issues that require more advanced knowledge
Coordinate with relevant department/s to provide resolution and customer satisfaction.

All About You:

Result oriented, Self-Driven, Analytical, Strong interpersonal and good communication skills.
Ability to multi-task and prioritize multiple tasks concurrently while meeting deadlines.
Handle customer queries and escalated issues from the customer.
Good communication skills in English.
Ability to identify critical and priority issues, and proactively reprioritize daily tasks as needed.
Ability to professionally communicate both written and verbal with different functional areas and external customers
Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere