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224 MasterCard Jobs
Reliability Engineer II
MasterCard
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide 24x7x365 communication support for MasterCard s global infrastructure; with focus on providing clear, succinct, and informative communications.
- The position will be responsible for communicating Incident status to a myriad of audiences, including Customers, internal partners, and Executives, by working with technical partners and business contacts.
- Provide a world class customer experience and integrate new products into existing B2B support models.
- Do you enjoy influencing change to drive improvements to the overall customer experience and increasing situational awareness of Incidents to business?
- Do you demonstrate strong leadership and technical competency, which allows you to translate technology expertise into effective communications?
- Have you worked in a high ops tempo, control center environment?
- Do you have experience orchestrating Executive-level status calls, which provide strategic and tactical updates during major Incidents?
- This position is responsible for change management including review, approval, reject different types of changes.
- Leverage available communication tools and processes to generate and tailor notifications to respective audiences.
- Effectively support the IT Service Management (ITSM) Incident Management process with effective internal and external communication.
- Regularly interact with Customers and internal partners.
- Associate's Degree or equivalent work experience.
- Have the proven ability to collaborate with others in support of products, processes, and problem resolution.
- Candidates should display superior customer service skills.
- Preferred candidates should have knowledge of the payments model, including Authorization, Clearing, and Settlement; additionally, the aptitude to learn any new products and technology MasterCard may offer in the future.
- Proven experience with driving process improvement, product Integration, industrialization of a global support model, and quality.
- Ability to interact with Customers, technical teams, and various levels of leadership, to articulate key performance indicators and action plans.
- Possess excellent interpersonal skills, and written & verbal communication skills.
- Abide by Mastercard s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines
Employment Type: Full Time, Permanent
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What people at MasterCard are saying
Rating based on 2 Reliability Engineer
reviews
Anonymous · Project & Program Management
in Pune
Mastercard provides good number of leaves.
- Skill development - Excellent
Appraisal process is not good.
Reliability Engineer salary at MasterCard
What MasterCard employees are saying about work life
MasterCard Benefits
Work From Home 
Health Insurance 
Cafeteria 
Gymnasium 
Education Assistance 
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