Specialist, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Implementation

Overview
Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers
Accountable for integrating new products into the global implementation framework
Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch
Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs

Role
Manages small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline
Guides customers through established processing rules, specifications and required documentation
Conducts detailed testing of data elements, sub elements, network configurations and interfaces; validates all customer test cases to ensure production readiness
Suggests configuration/production setup changes with minimal guidance; identifies potential issues to escalate to leadership
Takes greater lead in the development of products (e.g., analyzes product time-to-market, reduces inefficiencies, identifies areas for improvement)
Provides technical guidance to less experienced team members

All About You
Experience supporting standard infrastructure design and implementation
Demonstrated understanding of Mastercards core products and services
Successfully completed detailed testing and implementation of hardware and software elements
Demonstrated understanding of transaction processing
Experience leading customers through trainings and manuals; answers general questions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.