Specialist, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Implementation

Who is Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers
Accountable for integrating new products into the global implementation framework
Partners with GPS, sales team, Customer Delivery and OT to customize specific implementation plans while providing technical and product expertise to customers pre and post launch
Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs
Role
Manages medium-sized projects and/or initiatives as an individual contributor with knowledge of the discipline, supporting segments of several initiatives or one larger initiative
Sells training services to customers, with guidance; gains exposure to information gathering from service arms
Reviews results of customer queries, providing solutions and/or details to technical questions
Oversees testing for production readiness, identifies areas in need of additional testing and suggests improvements for greater efficiency
Identifies technical configuration/production setup changes and provides first-round solutions to any potential issues
Assists in setting vision for product development; identifies QC measures needed for product launch
Coaches and guides employees within own team(s)
JOB SPECIFIC EXPERIENCES
Experience with computing configurations (e.g., designing, testing, troubleshooting)
Demonstrated understanding of Mastercards emerging products and services; gains exposure to pitching and selling training services to customers
Successfully performed trouble-shooting for infrastructure performance and stability issues
Successfully oversaw testing of advanced hardware and software elements
Experience identifying QC measures and process improvements; successfully completes transaction processing
Experience performing routine and recurring credit and debit card operations and transaction processing
BROADENING EXPERIENCES
Experience project managing mid-size projects
Gains exposure to identifying process improvements and following QC metrics/tracking tools
Successfully launches new products through vision and development
Demonstrated ability to provide guidance to other team members
Gains understanding of six sigma work flows

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.