Dir., Product Management - Technical, Operational Insights Program

Director, Product Management - Technical, Operational Insights Program Director, Product Management - Technical, Operational Insights Program

Overview
MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behaviour beyond their four walls and distilling actionable insights from data
We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

The MasterCard Data & Services Operational Insights Program Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its products. This person will lead a team of product managers and oversee key activities including execution of the product strategy, management of the roadmap, shaping the product platform architecture and the creation of technical requirements.

This individual will partner closely with other members of the Global Product Management team to support the development of the product strategy and ensure product priorities are well-aligned with commercial objectives. This individual will also be the key collaborator with the Platform team to shape the long-term technical vision for the product and ensure efficient development execution.

Product Managers in Data & Services at Mastercard
Translate a deep understanding of our customers into products and solutions that drive significant customer value
Balance the long-term direction of a product with today s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
Ensure the technical success of our products through close partnerships with Technology teams
Drive globally-relevant solutions by understanding regional needs and tradeoffs, and building scalable products that serve an array of customer segments
Set product direction with coordination, not in isolation but taking into account how our products all work together to serve customer needs

Role
Lead, own, define and deliver end-to-end strategy for multiple features for the products from inception to launch through product roadmaps
Design and conduct user research, including customer interviews, in order to deepen understanding of customers pain points, motivations and opportunities
Work closely with senior leadership, product management teams, engineering teams, designers and operational teams to prioritize development efforts as they align against product strategy
Ensure consistent alignment between business priorities and development objectives
Oversee timely and high-quality execution of the creation of technical requirements
Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
Lead, mentor, develop, and foster the skills and career path for a team of product managers
Translate business priorities into clear, actionable technical requirements for the engineering team
Partner with the Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients
Promote internal and external feature adoption
Partner with internal teams to answer product questions and provide product support
Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
Provide input into product pricing and our go-to-market strategy
Ensure optimum performance, scalability and stability of products and minimize negative customer impact and revenue leakage

All About You
Extensive agile product management experience in analytical, and operational data insights products.
Extensive experience managing analytical solutions designed for payments or related financial services sectors preferred.
Analytical, solutions-oriented skillset with the ability to drive thought leadership.
Extensive experience designing, executing and distilling user research to drive value for the customer, an outstanding user experience and stickiness
Experience in people management for a team consisting of members from diverse backgrounds, cultures and geographies.
Deep understanding of competitive offerings and industry trends in the data monetization, self-service analytics and predictive insights space, and the ability to translate that understanding into meaningful actions and enhancements
Proven track record collaborating in cross-functional teams to deliver outstanding products and features
Superior written and verbal communication skills including the ability to interface with clients
Highly organized and able to deal with multiple and competing priorities
Knowledge and skills using product management tools, (e.g. market and product plans, project timelines, marketing research, pricing, business case development)
Bachelor s degree in business or relevant experience
Ability to interact effectively at all levels and team with internal and external business partners
Technical background (e.g. Computer Science or related field) a plus
Experience in the payments industry a plus
Advanced degree/certification in product management is helpful