Master O - Account Manager (3-5 yrs)

Company Overview

InspireOne Technologies (Master-O) is a B2B SaaS company that improves field force productivity through digital enablement. Our mobile-first sales enablement solution is leveraged by leading Banking, Insurance, Financial Services and Pharma clients to boost front-line sales productivity. Our product combines mobile technologies and backend as a service with game design, behavioral science, learning content, and big data.

At Master-O, our mission statement is to "Elevate Customer Interactions".

We believe frontline executives in enterprises can generate more revenue & provide a differentiated customer experience if they are made more effective. To achieve that, companies rely on Master-O's frontline readiness platform to continuously upskill, effectively enable, and engage reps to enhance revenue generation.

With customers across Banks, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

We're expanding our business to support growing customer traction and improving go-to-market fitment. To successfully scale, we are looking for someone with 2 to 4 years of B2B SaaS-Customer Success & account management experience who aspires to become a major catalyst in elevating customer interaction in a fast-growing organization.

- Roles & Responsibilities: -

1. Maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty.

2. Experimenting & developing engagement/retention strategies and measuring impact on an ongoing basis.

3. Responsible for deepening the relationship and identifying new opportunities and revenue with existing accounts

4. Up-sell and Cross-sell

5. 70% Account Management and 30% Customer Success

6. Supporting the internal team in driving customer success

7. Having an eye for detail and being quality-conscious while interacting with clients

Who are we looking for?

1. 2-4 years of relevant experience in account management.

2. Experience in managing clients B2B experience in managing accounts & enterprise clients Strong understanding of digital analytics and campaign metrics, with the ability to generate, analyze, and interpret data.

3. Data-driven, proficient in MS Office, especially Excel.

4. Excellent written and verbal communication skills