Global Lead - Customer Operations (15-22 yrs)

Global Lead - Customer Operations

Only Female

Responsibilities:

- Responsible for regional leadership of all Customer teams for the region.

- In consultation with the Head of Customer Function and key business partners, develop and implement a strategic India Customer Road Map for the relevant region aligned to the delivery of both partner and goals.

- Monitor performance and in conjunction with the Head of region proactively engage with business partners to ensure through strong relationships that performance is delivered to agreed levels in line with business objectives.

- Develop opportunities to improve performance through the transformation and modernisation of the function through applying an agile mind-set and proactively embracing automation, process optimisation and continuously reviewing activity location options.

- Responsible to help support delivery of the Customer process transformation roadmap for Customer.

- Provide leadership to the Customer Function through the clear provision of in-year and multi-year plans, performance targets and measures, appropriate performance and development programs, creating a motivational department environment, providing coaching and guidance, people capability development, implementation of people strategy to effectively recruit talented and professional staff.

- Actively develop talent within the Function in India to ensure robust succession plans are in-place that meet the diversity expectations.