Leadership Role - US Customer Service Operations & Transformation (14-22 yrs)

Role Synopsis:

- The role of Senior Manager - US Customer Operations, is to manage all aspects of regional delivery for M&C and FS&M Americas operations across GBS India.

- This covers all aspects of quality, control and compliance in addition to being responsible for people, commercial and regional relationship management with key business Customer stakeholders.

Responsibilities:

- Responsible for regional leadership of all Customer teams for the region, within GBS India.

- In consultation with the Head of Customer Function and key business partners, develop and implement a strategic India Customer Road Map for the relevant region aligned to the delivery of both partner and GBS goals.

- Monitor performance and in conjunction with the Head of region proactively engage with business -partners to ensure through strong relationships that performance is delivered to agreed levels in line with business objectives.

- Develop opportunities to improve performance through the transformation and modernisation of the function through applying an agile mind-set and proactively embracing automation, process optimisation and continuously reviewing activity location options.

- Responsible to help support delivery of the GBS Customer process transformation roadmap for GBS Customer