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Senior Associate - AV Support
1-4 years
Hyderabad / Secunderabad
1 vacancy
Senior Associate - AV Support
Massmutual Global Business Services
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide on-site support for audiovisual hardware, including the following types:
- Conference Rooms
- Collaboration Spaces
- Digital Signage
- TV Carts
- Routine physical room checks for high profile spaces
- Along with the India campus, provide remote support for this hardware for global command centers in Romania
- Provide event support in India as a technology operator when needed
- Aid in setting up conference room meetings for senior leadership team members when requested
- Help maintain inventory of hardware in production at the India campus
- Maintain stock of supplies and hot swappable items for room repair
- Document Support Processes and Troubleshooting Guides to the Service Desk
- Provide end-user support, consulting, or education to event sponsors
- Perform proactive activities to resolve problems or identify resolution to appropriate party or vendor
- Triage and troubleshoot emergent technology problems in conference and event spaces or with digital signage as they arise
- Notified for support through ServiceNow Tickets, email requests, Slack/Teams conversations, or alerts on monitoring dashboard
- Report out metrics and information through established processes
- Able to operate with ease in high visibility situations
Employment Type: Full Time, Permanent
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What people at Massmutual Global Business Services are saying
Rating based on 16 Senior Associate
reviews
Anonymous · IT & Information Security
in Hyderabad / Secunderabad
Hike is good, benefits are good.
- Salary - Excellent+3 more
Managers and leads should start working rather than pushing the work on the team. Leadership are coming from service based are damaging the product based company culture and defaming the massmutual fame.
- Skill development - Poor
Senior Associate salary at Massmutual Global Business Services
What Massmutual Global Business Services employees are saying about work life
Massmutual Global Business Services Benefits
Work from Home Policy In-house Healthcare Facility Leaves and Vacation Insurance and Well-Being Employee Referral Program 
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