Team Lead-Personal Banking.Direct Banking Center-Balance Builder

• Responsible for delivery by the team of sales leads targets.
• To ensure that number of unqualified leads are below 3%
• Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
• Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
• Liaise with Sales Approach Development Manager CKBM for calling programs and adequate lists.
• Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
• Generate competitive knowledge and create benchmarking standards for the team.
• Measure and improve cost efficiency of Telesales by optimal utilization of resources.
• Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
• Design performance measurement metrics, evaluate and action.
• Call monitoring, coaching and feedback of Telesales agents.

Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling

• Select, recruit, train, certify and deploy Telesales Agents.
• Design scripts for effective product presentation for different products in related different campaigns.
• Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.
• Continually revise ideas, approaches in response to different calling lists and understanding prioritizing the incoming jobs.

• University Graduate.
• Excellent people management skills.
• 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.