Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Mashreq Global Services

Compare

3.2

based on 339 Reviews

33 Mashreq Global Services Jobs

Senior Manager - Technology\..GTB- AMS-GTB

Mashreq Bank

3.2

based on 339 Reviews

14-15 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Manager - Technology\..GTB- AMS-GTB

Mashreq Global Services

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Incident Management Production Support CCTV Monitoring Application Development SAP Data Migration

+ 2 more

Job Description

A production support person manager is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.

Good knowledge of Corporate online banking domain
Knowledge of iGTB-CBX application
Ability to work on Unix platform, Oracle, PL-SQL knowledge mandatory
Good knowledge in Core Java / .Net with external systems integration like DB/Web services.
Good knowledge in Apache/Tom cat or any other web server.
Good knowledge in Payments Gateways, client browsers and configurations
Ability to review, understand system documentation.
Good verbal and written communication including ability to prepare system documentation.
Ability to interpret solution documentation and identify areas of concern and recommend approach.
Ability to multi-task in a dynamic work environment.
9+ years programming and support experience with 1+ years project work in a relevant domain.
Computer Science degree or equivalent.
Position specific requirements - GTB

Discuss all production support aspects with application development management.
Provide technical support for production cycles jobs and troubleshoots issues.
Prepare/verify production transfer documentation.
Monitor applications to ensure adequate system resources to process at production standards.
Follow up and co-ordinate with internal teams for SIT, UAT support and Production Rollout.
Perform root cause analysis (RCA) arising from production system disruption and gather required information and logs from the system for investigation.
If required, follow up with vendor for resolution and closure of the issue.
Develop application blueprints, roadmaps and data migration strategies
Deploy bug fixes in test environment and perform SIT.
Get the fix tested by users and take appropriate actions to move the change in Production.
Coordinate with DBA for re-indexing activities as per the system DB requirements.
Coordinate with associated teams for Security/OS/DB patches in development environment.
SOP preparation/update for production activities.