Manager - Service Marketing

Job Description

JOB PURPOSE

To work for customer experience enhancement by handling end to end programs with business stakeholders through partners and cross functional teams

PRINCIPAL ACCOUNTABILITIES

• Visualize emerging business needs and plan digital and Service readiness roadmap.
• Manage Program and Drive the deployment & roll out of the program with Business stakeholders, through partners, Cross functional teams.
• Drive business KPIs through Digital Intervention through Cost effective, efficient and Productive out of box solutions
• Conceptualize Business Ideas into POCs (Proof of concepts) & finalizing solutions for pipeline/ identified projects

Internal Clients

Field Manpower (NEXA & Arena), Other Ser HO departments

a) Qualifications

MBA with B.Tech /BE

b) Work Experience

2-7 years

BEHAVIORAL COMPETENCIES

• Effective Communication, Influential & Negotiation Skill
• Target Orientation & Pressure Handling Ability
• Sense of Accountability and Responsibility

TECHNICAL COMPETENCIES

• MSIL Product & Competition Knowledge
• Consumer Behavior + Market Trend Understanding
• Financial Acumen