Territory Sales Manager - Commercial

• Sales target achievement
• Market share target achievement
• Dealer Viability and profitability
• Dealer manpower training & development

Roles and Responsibilities:

Dealer Management:

• Has overall responsibility of managing & monitoring dealers sales performance on various sales and sales support parameters. Like providing feedback on utilization of funds, review, guide dealership in planning and growth/infrastructure of outlet and ensuring Dealership profitability
• Facilitate in planning of Dealers growth activities by conducting Sales road shows, help & plan with Dealers Sales GM-monthly sales target & review the same, monitoring of Dealers Sales incentive scheme
• Responsible for recruiting & guiding dealer s staff, monitor review their work for defined levels of performance and ensure high motivational level in team
• POS planning & forecasting
• Timely Submission and coordination with regional finance team in settlement of dealer claims.
• Work closely with dealership to improve profitability - Adherence on infringement policy with in the dealers to improve dealer retention& profitability
• Coordination with logistics department for timely billing and dispatches to avoid delay in deliveries.
• Timely submission of claims and follow up so that the money gets credited

Sales Support Activities:

• Monitor SSI-focus on specifics such as Vehicle delivery process, time taken and quality of response to customers
• Ensuring smooth first contact, need analysis of vehicle required, quick & suitable financing options
• Handling customer complaint resolution, monitoring customer satisfaction parameters i.e. CDI etc

MSIL Policies & Procedures:

• Ensuring adherence to MSIL policies, systems & processes like Implementing Sales Operation standards at dealership, DMS coordination, conducting BSC audits implementation of DMS, financial audits, monitoring working capital requirements / gaps
• Working within the assigned budget
• Improving RO/dealer systems & processes / SOP implementation

Market Intelligence:

• Ensuring through regular customer feedback capturing of product & services
• Track competition activities, sales trends, consumer schemes and dealer incentive programs in order to stay competitive in the field actions