Executive-Front Office

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key

Set up accurate accounts for each guest according to their requirements

Enter Marriott Rewards information

Ensure rates match market codes, document exceptions

Secure payment prior to issuing room key, verify/adjust billing

Compile and review daily reports/logs/contingency lists

Complete cashier and closing reports

Supply guests with directions and property information

Accommodate guest requests, contacting appropriate staff if necessary

Follow up to ensure requests have been met

Process all payment types, vouchers, paid-outs, and charges

Balance and drop receipts

Count and secure bank at beginning and end of shift

Obtain manual authorizations and follow all Accounting procedures

Notify Loss Prevention/Security of any guest reports of theft

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Ensure adherence to quality standards

Enter and locate information using computers/POS systems

Stand, sit, or walk for an extended period of time

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: At least 1 year of supervisory experience

License or Certification: None