Reservations Associate

Process all reservation requests, changes, and cancellations received by phone, fax, or mail

Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate

Explain guarantee, special rate, and cancellation policies to callers

Accommodate and document special requests

Answer questions about property facilities/services and room accommodations

Follow sales techniques to maximize revenue

Communicate information regarding designated VIP reservations

Input and access data in reservation system

Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department

Oversee accuracy of room blocks and reservations

Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups

Set-up proper billing accounts according to Accounting policies

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees

Comply with quality assurance expectations and standards

Read and visually verify information in a variety of formats

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: No supervisory experience

License or Certification: None