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896 Marriott International Jobs

Loss Prevention-Manager

8-22 years

Hyderabad / Secunderabad

1 vacancy

Loss Prevention-Manager

Marriott International

posted 2d ago

Job Description

Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property.

  • Maintains logs, certifications and documents required by law and Standard Operating Procedures.
  • Trains staff in established emergency procedures and implements accident and fire prevention procedures.
  • Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
  • CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 2 years experience in the security/loss prevention or related professional area. OR

    2-year degree from an accredited university in Criminal Justice or related major; no experience required.

  • CORE WORK ACTIVITIES

    Supporting Security/Loss Prevention Operations

    Assists in the development and implementation of emergency procedures.

  • Assists in identifying ways to continually improve departmental performance.
  • Complies with policies on proper investigative procedures for loss of property assets.
  • Maintains proper documentation of property patrols.
  • Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.
  • Implements action plans to monitor and control risk.
  • Reports any procedure violations to the appropriate management.
  • Strives to improve service performance.
  • Assisting in Leading Security/Loss Prevention Teams

    Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

  • Assists in establishing guidelines and training so employees understand expectations and parameters.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Helps employees and guests obtain necessary medical attention on a timely basis.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Ensuring Exceptional Customer Service

    Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

  • Meets quality standards and customer expectations on a daily basis.
  • Handles guest problems and complaints effectively.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Sets a positive example for guest relations.
  • Conducting Human Resources Activities

    Assists in the management of claims by ensuring proper procedures are followed and documented.

  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.
  • Administers property policies fairly and consistently.
  • Certifies security staff in first aid and CPR.
  • Trains security staff to effectively monitor and protect property assets.
  • Trains staff on proper patrol procedures.
  • Additional Responsibilities

    Analyzes information and evaluating results to choose the best solution and solve problems.

  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.


  • Employment Type: Full Time, Permanent

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    What people at Marriott International are saying

    5.0
     Rating based on 1 Manager review

    Likes

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    Manager salary at Marriott International

    reported by 4 employees with 9-11 years exp.
    ₹8.1 L/yr - ₹11 L/yr
    42% less than the average Manager Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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