Sales Manager (Proactive)

The position is accountable for proactively soliciting and handling sales opportunities

Ensures business is turned over properly and in a timely fashion for proper service delivery

Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives

Achieves personal sales goals

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area

OR

4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative

Builds and strengthens relationships with existing and new customers to enable future bookings

Activities include sales calls, entertainment, FAM trips, trade shows,

Develops relationships within community to strengthen and expand customer base for sales opportunities

Manages and develops relationships with key internal and external stakeholders

Provides accurate, complete and effective turnover to Event Management

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business

Executes and supports the operational aspects of business booked (e

g

, generating proposal, writing contract, customer correspondence)

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

Identifies new business to achieve personal and location revenue goals

Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand and knows how to sell against them

Closes the best opportunities for the location based on market conditions and location needs

Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution

Providing Exceptional Customer Service

Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience

Services our customers in order to grow share of the account

Executes and supports the company s customer service standards

Provides excellent customer service consistent with the daily service basics of the company

Sets a positive example for guest relations

Interacts with guests to obtain feedback on product quality and service levels