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Marriott International

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4.2

based on 1.2k Reviews

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907 Marriott International Jobs

At Your Service Executive

Marriott

 · 

4.2

 based on 1.2k Reviews

2-5 years

Hyderabad / Secunderabad

1 vacancy

At Your Service Executive

Marriott International

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Medical Billing Customer Support Training Scheduling CCTV Monitoring

+ 1 more

Job Description

Answer, record, and process all guest calls, requests, questions, or concerns.

  • Contact appropriate individual or department to resolve guest call, request, or problem.
  • Follow up and ensure that any outstanding requests are resolved.
  • Advise guest of any messages received.
  • Verify and adjust billing.
  • Operate telephone switchboard station.
  • Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
  • Activate and deactivate guest room message lights.
  • Transfer guests with internet access issues to internet service providers customer support line.
  • Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
  • Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation.
  • Supply guests with directions and property information.
  • Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships; support team to reach common goals.
  • Ensure adherence to quality standards.
  • Enter and locate information using computers/ POS systems.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None


    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Service Executive roles with real interview advice

    What people at Marriott International are saying

    Service Executive salary at Marriott International

    reported by 3 employees with 2-5 years exp.
    ₹3 L/yr - ₹4.2 L/yr
    7% more than the average Service Executive Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    54%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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