EA To General Manager

Answer guest questions regarding property services/features and hours of operation

Document all guest requests/complaints and communicate such to appropriate personnel for proper handling

Maintain awareness of undesirable persons on property premises

Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Provide assistance to coworkers, ensuring they understand their tasks

Monitor the performance of others to ensure adherence to quality expectations and standards

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors