Spa Executive

Advise employees on general property information, in-house groups, policy changes, or other pertinent information

Answer questions about available services, general property information and amenities

Confirm guest first and last name and type of treatment scheduled prior to beginning treatment

Monitor and stick to time schedule throughout the day

Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed

Promote and sell spa/salon services and retail products

Complete requisitions for additional products, supplies, or equipment

Inspect work areas and tools/equipment to ensure conformance to company standards

Notify Engineering of spa/salon maintenance and repair needs

Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model

Report accidents, injuries, and unsafe work conditions to manager

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others; support team to reach common goals

Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans

Stand, sit, or walk for an extended period of time

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

 

Related Work Experience: At least 2 years of related work experience

Supervisory Experience: No supervisory experience

License or Certification: None