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939 Marriott International Jobs

AsstDir-Sales Office

0-2 years

Madurai

1 vacancy

AsstDir-Sales Office

Marriott International

posted 3d ago

Job Role Insights

Flexible timing

Job Description

Assists in leading the property s segmented sales effort (eg, group, transient, association, corporate, etc) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction.

  • Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
  • Achieves personal booking goals.
  • CANDIDATE PROFILE

    Education and Experience

    2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR

    4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES

    Developing & Executing Sales Strategies

    Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

  • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
  • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
  • Assists with the development and implementation of promotions, both internal and external.
  • Maximizing Revenue

    Provides positive and aggressive leadership to ensure maximum revenue potential (eg, sets example with personal booking goals).

  • Recommends booking goals for sales team members.
  • Managing Sales Activities

    Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence).
  • Analyzing & Reporting on Sales and Financial Data

    Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals.

  • Assists Revenue Management with completing accurate six period projections.
  • Reviews sales and catering guest satisfaction results to identify areas of improvement.
  • Ensuring Exceptional Customer Service

    Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
  • Ensures that a customer recognition program is in effect throughout Sales.
  • Executes and supports the company s Customer Service Standards and property s Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
  • Building Successful Relationships

    Develops and manages relationships with key stakeholders, both internal and external.

  • Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.


  • Employment Type: Full Time, Permanent

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    23%
    14%
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    What people at Marriott International are saying

    Sales Officer salary at Marriott International

    reported by 4 employees with 1-5 years exp.
    ₹2.5 L/yr - ₹3.5 L/yr
    14% less than the average Sales Officer Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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