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Marriott International

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4.3

based on 1.2k Reviews

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1007 Marriott International Jobs

Guest Relation Associate

Marriott

 · 

4.3

 based on 1.2k Reviews

0-3 years

Kochi

1 vacancy

Guest Relation Associate

Marriott International

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Housekeeping Medical Billing Showroom Loss Prevention Substation

Job Description

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

  • Secure payment; activate/reissue room keys.
  • Ensure rates match market codes, document exceptions.
  • Verify/adjust billing for guests.
  • Communicate to appropriate staff when guests are waiting for an available room.
  • Advise guest of messages.
  • Clear departures in computer system.
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation.
  • Operate telephone switchboard station.
  • Run and check daily reports, contingency lists, and credit card authorization reports.
  • Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
  • Arrange transportation for guests/visitors.
  • Count and secure bank at beginning and end of shift.
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention/Security of any reports of theft.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  • Comply with quality assurance standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience. License or Certification: None


    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Guest Relation Associate roles with real interview advice

    People are getting interviews at Marriott International through

    (based on 56 Marriott International interviews)
    Company Website
    Job Portal
    Referral
    Campus Placement
    Walkin
    36%
    23%
    14%
    9%
    4%
    14% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Marriott International are saying

    4.7
     Rating based on 3 Guest Relation Associate reviews

    Likes

    Company is so good

    Dislikes

    Nothing to dislike

    Read 3 reviews

    Guest Relation Associate salary at Marriott International

    reported by 8 employees
    ₹1 L/yr - ₹2.1 L/yr
    25% less than the average Guest Relation Associate Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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