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Marriott International

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4.3

based on 1.2k Reviews

896 Marriott International Jobs

Reservations Executive

Marriott

4.3

based on 1.2k Reviews

1-6 years

Mumbai

1 vacancy

Reservations Executive

Marriott International

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Accounting Medical Billing Counselling Training Scheduling

+ 2 more

Job Description

Oversee accuracy of room blocks, reservations, and group market codes.

Communicate company values and/or culture to new employees.

Review and implement new Reservations procedures.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

Identify guest reservation needs and determine appropriate room type.

Verify availability of room type and rate.

Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests.

Answer questions about property facilities/services and room accommodations.

Follow sales techniques to maximize revenue.

Input and access data in reservation system.

Respond to any challenges found for accommodating rooming requests.

Set-up proper billing accounts according to Accounting policies.

Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Comply with quality assurance expectations and standards.

Read and visually verify information in a variety of formats.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

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People are getting interviews at Marriott International through

(based on 56 Marriott International interviews)

Company Website

Job Portal

Referral

Campus Placement

Walkin

36%

23%

14%

14% candidates got the interview through other sources.

High Confidence

What people at Marriott International are saying

4.8

Rating based on 7 Reservations Executive reviews

Anonymous · Sales Support & Operations in Pune, Maharashtra

Likes

Everything is good

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Read 7 reviews