Business Analyst and Client Success Intern

Role & responsibilities

We are hiring a Business Analyst and Client Success Internto help our clients (banks and financial institutions) improve their collections performance through our Smart Collect AI platform.

Key Responsibilities:

• Act as the main point of contact for branch managers and stakeholders.
• Build strong relationships to ensure client satisfaction and adoption of Smart Collect AI.
• Connect with customers directly via calls to encourage timely EMI payments.
• Support branch managers in implementing AI-driven collection strategies.
• Track collection performance and provide actionable insights to improve recovery rates.
• Train and guide branch teams to maximize the platforms effectiveness.
• Collaborate with internal teams to address feedback and enhance the solution.
• Use data-driven insights to prioritize collections and demonstrate platform value.