MarketStar - Enterprise Sales Manager - US Market (8-12 yrs)

Sales Operations Manager

Who is MarketStar?

Rated as a Top Workplace in 2019, 2020, 2021, and 2022, MarketStar employs over 3000+ people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!

At MarketStar, we are sales experts. We offer Sales as a Service- to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years.

Our actions are based on our core values, and a relentless desire to achieve our purpose - To Create Growth. We are excited to have you apply to work with us! "You Belong" is one of the MarketStar core values and we look forward to helping you find belonging and purpose here.

About the Operations Manager:

MarketStar is looking for an experienced Program Manager to launch and manage client customer success programs. As the Program Manager you'll demonstrate an exceptional ability to execute processes, programs and tools that drive the continued success of customers while enabling scale, providing professional development for the team and building a world-class Customer Success function. The ideal candidate will have a proven record of leading teams that delight customers, improve brand loyalty and accelerate revenue within a rapidly growing business.

Location: Bangalore, India - Work from GOVO Location in Whitefield "Primeco Union City".

What will you do?

- Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base

- Identify opportunities for continuous improvement, provide timely feedback and implement strategic recommendations to optimize program processes and performance

- Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell

- Improve the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablement

- Drive new business growth through greater customer advocacy and reference-ability

- Create a review cadence to ensure program effectiveness by owning, monitoring and managing performance metrics for the team

- Maximize productivity of team members through proactive performance management, coaching, development and mentoring

- Enhance effectiveness and efficiency through the right orchestration of human and tech engagement.

Skills & Qualifications:

- Bachelor's degree in Sales and Marketing/Business Development/International Business/Strategic Management/Operations Management.

- Preferred MBA in Sales and Marketing, MBA in Business Development, MBA in International Business, MBA in Strategic Management, MBA in Operations Management etc.

- Minimum 7+ years of B2B SaaS & Enterprise Sales with ticket size of $350k+ for the US region is mandatory.

- Customer success or account management experience

- 5 or more years of leadership experience (Leading, Mentoring SDRs, ISRs and BDRs)

- Self-driven, collaborative, and motivated to excel in achieving team results

- Ability to lead and manage in a virtual team environment

- Strong empathy for customers AND passion for revenue and growth

- Deep understanding of value drivers in recurring revenue business models

- Analytical, problem-solving, and process-oriented mindset

- Enthusiastic and creative leader with the ability to inspire others

- Demonstrated desire for continuous learning and improvement

- Excellent verbal/written communication, time management, decision making, presentation and negotiation skills

- Proficient in Google applications i.e., G-Suite, Google sheets, Google calendars is preferrable.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast track growth for high potential folks. An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.