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5 Market Cube Jobs
Panel Helpdesk Associate
Market Cube
posted 18hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Intake, triage, investigate, and respond to inquiries directed to Sago s respondent help desk, maintaining our company s reputation for high-quality service
- Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
- Work with internal teams to troubleshoot issues that impact respondent experiences
- Escalate complex issues appropriately and follow up to ensure timely resolution
- Learn and stay up-to-date on Sago s technologies and procedures
- Follow appropriate communication procedures, guidelines, and policies
- Other duties as assigned
Education:
- High School diploma/GED required
- Experience in market research a plus.
- Experience with customer service ticketing software a plus
- Proficiency in additional language
Employment Type: Full Time, Permanent
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What people at Market Cube are saying
What Market Cube employees are saying about work life
based on 10 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Market Cube Benefits
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