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Fraud Prevention Representative
Mantras2Success Consultants
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
You ll review and analyze cases to prevent and detect fraud. You ll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal platforms such as chat, text, email, etc. Be part of a growing digital industry with a promising future around fraud prevention and safety. You ll contribute to the safety and security of digital ecosystems.
During a Typical Day, You ll
- Monitor and analyze transactions to detect and prevent fraudulent activities
- Utilize analytical skills to identify patterns and irregularities
- Investigate suspicious activities and implement preventive measures
- Remember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situations
- Collaborate with cross-functional teams to enhance fraud prevention strategies for projects
- Answer incoming communications from customers
- Connect and resolve issues with customers using written communication only
What You Bring to the Role
- High school diploma
- 1 year or more of technical support/troubleshooting experience Freshers welcome to apply
- 6 months or more of customer service experience
- Analytical and solutions-oriented mindset
- Excellent online search skills
- Great written communication skills, including grammar and spelling
- Computer experience
- Flexibility to work in a 24/7 environment
Desired Profile / Criteria / Skills :
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Must be able to work on a rotating schedule and weekends/holidays if needed.
Offered Benefits / Facilities :
- Medical Leave
- Flexible Time Off
- Flexible Working Hours
- 5 Days working
- Travel Allowance
- Subsidized Meals Allowance
- Night Shift Allowance
Key Skills :
- Customer Care
- Fraud Analyst
- Fraud Prevention
- Customer Service
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
Read full job description What people at Mantras2Success Consultants are saying
What Mantras2Success Consultants employees are saying about work life
based on 13 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Mantras2Success Consultants Benefits
Work From Home 
Job Training 
Team Outings 
Education Assistance 
Soft Skill Training 
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