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Customer Care Executive
ManTech Publications
posted 9hr ago
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Job Description
Mantech Publications is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey
- Handling customer inquiries and resolving issues via phone, email, or chat
- Providing product and service information to customers and assisting them with their needs
- Responding promptly to customer complaints and escalating issues as needed
- Maintaining accurate and up-to-date customer records and documentation
- Processing orders, refunds, and exchanges as required
- Collaborating with other departments, such as sales and marketing, to ensure the timely and accurate delivery of products and services to customers
- Conducting customer satisfaction surveys and gathering feedback to improve the customer experience
Employment Type: Full Time, Permanent
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