Senior Manager - Process Excellence (5-7 yrs)

Process Improvement & Development:

- Identify gaps and inefficiencies in existing business processes.

- Design, develop, and implement new or improved processes to streamline operations and enhance productivity.

- Create clear process documentation, guidelines, and standard operating procedures (SOPs).

- Maintain and update process documentation as needed.

Process Training & Implementation:

- Develop and deliver training programs to ensure teams understand and adhere to established processes.

- Monitor process adherence and provide ongoing support to teams.

- Implement change management strategies to ensure smooth adoption of new processes.

Process Auditing & Reporting:

- Conduct regular audits to assess process effectiveness and compliance.

- Analyze data and generate reports on process performance, identifying areas for further improvement.

- Develop and track key performance indicators (KPIs) to measure process success.

RFP Management:

- Oversee the process of responding to Requests for Proposals (RFPs), ensuring timely and accurate submissions.

- Contribute to the development of compelling and persuasive RFP responses.

- Create and maintain a library of reusable RFP content.

Quality Management & Compliance:

- Represent the business in interactions with the central quality team.

- Ensure compliance with relevant quality standards, such as ISO, ISMS, CMMI, etc.

- Contribute to internal and external quality audits.

Collaboration & Communication:

- Collaborate effectively with cross-functional teams across India and international markets.

- Communicate process changes and updates clearly and concisely.

- Build strong relationships with stakeholders at all levels.

Qualifications:

-Bachelor's degree in Business Administration, Operations Management, or a related field.

- MBA or other advanced degree preferred.

- Minimum of 5 years of experience in business operations, process improvement, or a related field.

- Proven track record of successfully developing, implementing, and managing business processes.

- Strong analytical and problem-solving skills.

- Excellent communication, interpersonal, and presentation skills.

- Experience with quality management systems (ISO, ISMS, CMMI) is a plus.

- Experience with RFP response management is highly desirable.

- Ability to work independently and as part of a team.

- Ability to manage multiple projects simultaneously.

- Willingness to travel occasionally