Assistant Manager - Software Support & IT

Job description

We are looking for an Assistant Manager - Software support & IT to join our team. The ideal candidate will have experience in providing technical support for enterprise resource planning (ERP) or business applications like non-banking financial companies (NBFC), troubleshooting issues, and ensuring timely resolution of customer inquiries.

Responsibilities:

• Provide technical support to customers for ERP or business applications, including installation, configuration, and usage
• Troubleshoot and diagnose issues with ERP or business applications and escalate to development teams when necessary
• Respond to and resolve customer inquiries in a timely and professional manner
• Document issues and resolutions in a knowledge base for future reference
• Collaborate with cross-functional teams to identify and resolve software defects
• Continuously improve processes and procedures for software support
• engage with technology partners and fintech API providers for automation of business processes in the organization.
• Contribute towards Business process optimization

Qualifications & Experience:

Bachelor in engineering or other bachelors in Computer Science, Information Technology, or a related field

minimum 2-3 years of experience in providing technical support for ERP or business applications like NBFC

Familiarity with SQL, APIs, and web-based technologies

Experience in implementation of similar technology and solutions for an NBFC or bank or similar financial services company.

Experience in troubleshooting and problem-solving

Excellent communication and interpersonal skills

Ability to work in a fast-paced and collaborative environment

Knowledge of cloud-based technologies and support is a plus

While prior work experience in software support for ERP or business applications like NBFC is preferred, we are also open to considering candidates with equivalent experience and aptitude.