Senior IT Support Engineer

What is the work?

• Handling user issue throughout the day (Like: Laptop, Desktop, VPN, RDP, SVN, M365 etc).
• Handling user issue related to Web sites, Firewall, Cloud VM's and FTP.
• Windows, Mac mini and mac laptop system configuration , installation and ios update, taking backup through time machine , check hardware issue, clone of hard disk.
• Software support i.e. installing/updating softwares e.g. Microsoft & Mobile application tools, ubantu and linux system configuration, installations, etc.
• Printer installation and configuration.
• FTP connection handling, skype support, Outlook support , VPN windows support.
• Firewall and proxy server handling e.g. configuration, backup and restoring backup, creating rules, url blocking, filtering, etc.
• Network monitoring e.g. identifying network loop, VLAN configuration, LAN cable punching , IO panel punching , LAN testing, etc.
• Coordination with all hardware related vendors.
• Monitoring/Controlling of all IT related devices of organization on regular basis.
• Wsus server handing.
• Monitoring VMs, HDD utilization and health on physical servers.
• Handling ISP's, Routers and switches.
• Handling Active directory server, Exchange server and M365.
• Asset/Device management.